437 lines
21 KiB
Python
437 lines
21 KiB
Python
from django.db.models import query
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from rest_framework.utils import serializer_helpers
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from rest_framework.views import APIView
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from apps.system.models import User
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from apps.wf.filters import TicketFilterSet
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from django.core.exceptions import AppRegistryNotReady
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from rest_framework.response import Response
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from rest_framework import serializers
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from rest_framework.mixins import CreateModelMixin, DestroyModelMixin, ListModelMixin, RetrieveModelMixin, UpdateModelMixin
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from apps.wf.serializers import CustomFieldSerializer, StateSerializer, TicketAddNodeEndSerializer, TicketAddNodeSerializer, TicketCloseSerializer, TicketCreateSerializer, TicketDestorySerializer, TicketFlowSerializer, TicketFlowSimpleSerializer, TicketHandleSerializer, TicketRetreatSerializer, TicketSerializer, TransitionSerializer, WorkflowSerializer, TicketListSerializer, TicketDetailSerializer
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from django.shortcuts import get_object_or_404, render
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from rest_framework.viewsets import GenericViewSet, ModelViewSet
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from rest_framework.decorators import action, api_view
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from apps.wf.models import CustomField, Ticket, Workflow, State, Transition, TicketFlow
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from apps.system.mixins import CreateUpdateCustomMixin, CreateUpdateModelAMixin, OptimizationMixin
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from apps.wf.services import WfService
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from rest_framework.exceptions import APIException, PermissionDenied
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from rest_framework import status
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from django.db.models import Count
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from .scripts import GetParticipants
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# Create your views here.
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class FromCodeListView(APIView):
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def get(self, request, format=None):
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"""
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获取处理人代码列表
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"""
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return Response(GetParticipants.all_funcs)
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class WorkflowViewSet(CreateUpdateModelAMixin, ModelViewSet):
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perms_map = {'get': '*', 'post': 'workflow_create',
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'put': 'workflow_update', 'delete': 'workflow_delete'}
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queryset = Workflow.objects.all()
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serializer_class = WorkflowSerializer
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search_fields = ['name', 'description']
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filterset_fields = []
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ordering_fields = ['create_time']
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ordering = ['-create_time']
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@action(methods=['get'], detail=True, perms_map={'get':'workflow_update'}, pagination_class=None, serializer_class=StateSerializer)
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def states(self, request, pk=None):
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"""
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工作流下的状态节点
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"""
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wf = self.get_object()
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serializer = self.serializer_class(instance=WfService.get_worlflow_states(wf), many=True)
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return Response(serializer.data)
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@action(methods=['get'], detail=True, perms_map={'get':'workflow_update'}, pagination_class=None, serializer_class=TransitionSerializer)
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def transitions(self, request, pk=None):
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"""
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工作流下的流转规则
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"""
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wf = self.get_object()
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serializer = self.serializer_class(instance=WfService.get_workflow_transitions(wf), many=True)
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return Response(serializer.data)
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@action(methods=['get'], detail=True, perms_map={'get':'workflow_update'}, pagination_class=None, serializer_class=CustomFieldSerializer)
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def customfields(self, request, pk=None):
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"""
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工作流下的自定义字段
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"""
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wf = self.get_object()
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serializer = self.serializer_class(instance=CustomField.objects.filter(workflow=wf), many=True)
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return Response(serializer.data)
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@action(methods=['get'], detail=True, perms_map={'get':'workflow_init'})
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def init(self, request, pk=None):
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"""
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新建工单初始化
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"""
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ret={}
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wf = self.get_object()
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start_state = WfService.get_workflow_start_state(wf)
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transitions = WfService.get_state_transitions(start_state)
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ret['workflow'] = pk
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ret['transitions'] = TransitionSerializer(instance=transitions, many=True).data
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field_list = CustomFieldSerializer(instance=WfService.get_workflow_custom_fields(wf), many=True).data
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ret['field_list'] = field_list
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return Response(ret)
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class StateViewSet(CreateModelMixin, UpdateModelMixin, RetrieveModelMixin, DestroyModelMixin, GenericViewSet):
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perms_map = {'*':'*'}
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queryset = State.objects.all()
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serializer_class = StateSerializer
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search_fields = ['name']
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filterset_fields = ['workflow']
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ordering = ['sort']
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class TransitionViewSet(CreateModelMixin, UpdateModelMixin, RetrieveModelMixin, DestroyModelMixin, GenericViewSet):
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perms_map = {'*':'*'}
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queryset = Transition.objects.all()
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serializer_class = TransitionSerializer
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search_fields = ['name']
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filterset_fields = ['workflow']
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ordering = ['id']
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class CustomFieldViewSet(CreateModelMixin, UpdateModelMixin, RetrieveModelMixin, DestroyModelMixin, GenericViewSet):
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perms_map = {'*':'*'}
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queryset = CustomField.objects.all()
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serializer_class = CustomFieldSerializer
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search_fields = ['field_name']
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filterset_fields = ['workflow', 'field_type']
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ordering = ['sort']
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class TicketViewSet(OptimizationMixin, CreateUpdateCustomMixin, CreateModelMixin, ListModelMixin, RetrieveModelMixin, GenericViewSet):
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perms_map = {'*':'*'}
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queryset = Ticket.objects.all()
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serializer_class = TicketSerializer
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search_fields = ['title']
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filterset_class = TicketFilterSet
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ordering = ['-create_time']
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def get_serializer_class(self):
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if self.action == 'create':
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return TicketCreateSerializer
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elif self.action == 'handle':
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return TicketHandleSerializer
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elif self.action == 'retreat':
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return TicketRetreatSerializer
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elif self.action == 'list':
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return TicketListSerializer
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elif self.action == 'retrieve':
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return TicketDetailSerializer
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return super().get_serializer_class()
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def get_queryset(self):
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if self.action=='list' and (not self.request.query_params.get('category', None)):
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raise APIException('请指定查询分类')
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return super().get_queryset()
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def create(self, request, *args, **kwargs):
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"""
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新建工单
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"""
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rdata = request.data
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serializer = self.get_serializer(data=rdata)
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serializer.is_valid(raise_exception=True)
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start_state = WfService.get_workflow_start_state(rdata['workflow'])
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transition = Transition.objects.get(pk=rdata['transition'])
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ticket_data = rdata['ticket_data']
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if transition.field_require_check:
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for key, value in start_state.state_fields.items(): #校验必填项
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if value == State.STATE_FIELD_REQUIRED:
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if key not in ticket_data or not ticket_data[key]:
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raise APIException('字段{}必填'.format(key))
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ticket = serializer.save(state=start_state, create_by=request.user, act_state=Ticket.TICKET_ACT_STATE_DRAFT, belong_dept=request.user.dept) # 先创建出来
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next_state = WfService.get_next_state_by_transition_and_ticket_info(ticket=ticket, transition=transition)
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participant_info = WfService.get_ticket_state_participant_info(state=next_state, ticket=ticket, ticket_data=ticket.ticket_data)
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destination_participant_type = participant_info.get('destination_participant_type', 0)
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destination_participant = participant_info.get('destination_participant', 0)
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multi_all_person = participant_info.get('multi_all_person', {}) # 多人需要全部处理情况
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sn = WfService.get_ticket_sn(ticket.workflow) # 流水号
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if next_state.type == State.STATE_TYPE_END:
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act_state = Ticket.TICKET_ACT_STATE_FINISH
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elif next_state.type == State.STATE_TYPE_START:
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act_state = Ticket.TICKET_ACT_STATE_DRAFT
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else:
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act_state = Ticket.TICKET_ACT_STATE_ONGOING
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title = rdata.get('title', '')
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title_template = ticket.workflow.title_template
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if title_template:
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all_ticket_data = {**rdata, **rdata['ticket_data']}
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title = title_template.format(**all_ticket_data)
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# 更新一下信息
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ticket.sn=sn
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ticket.title=title
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ticket.state=next_state
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ticket.participant=destination_participant
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ticket.participant_type=destination_participant_type
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ticket.act_state=act_state
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ticket.multi_all_person=multi_all_person
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ticket.save()
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# 新增流转记录
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TicketFlow.objects.create(ticket=ticket, state=start_state, ticket_data=WfService.get_ticket_all_field_value(ticket),
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suggestion=rdata.get('suggestion',''), participant_type=State.PARTICIPANT_TYPE_PERSONAL,
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participant=ticket.create_by, transition=transition)
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# 开始状态需要抄送
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if start_state.participant_cc:
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TicketFlow.objects.create(ticket=ticket, state=ticket.start_state,
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participant_type=0, intervene_type=Transition.TRANSITION_INTERVENE_TYPE_CC,
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participant=None, participant_cc=start_state.participant_cc)
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# 目标状态需要抄送
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if next_state.participant_cc:
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TicketFlow.objects.create(ticket=ticket, state=next_state,
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participant_type=0, intervene_type=Transition.TRANSITION_INTERVENE_TYPE_CC,
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participant=None, participant_cc=next_state.participant_cc)
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return Response(TicketSerializer(instance=ticket).data)
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@action(methods=['get'], detail=False, perms_map={'get':'*'})
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def duty_agg(self, request, pk=None):
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"""
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工单待办聚合
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"""
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ret = {}
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queryset = Ticket.objects.filter(participant__contains=request.user.id, is_deleted=False)\
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.exclude(act_state__in=[Ticket.TICKET_ACT_STATE_FINISH, Ticket.TICKET_ACT_STATE_CLOSED])
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ret['total_count'] = queryset.count()
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ret['details'] = list(queryset.values('workflow', 'workflow__name').annotate(count = Count('workflow')))
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return Response(ret)
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@action(methods=['post'], detail=True, perms_map={'post':'*'})
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def handle(self, request, pk=None):
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"""
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处理工单
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"""
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try:
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ticket = Ticket.objects.get(pk=pk)
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except:
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raise APIException('工单不存在')
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data = request.data
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result = WfService.ticket_handle_permission_check(ticket, request.user)
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source_state = ticket.state
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source_ticket_data = ticket.ticket_data
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if result.get('permission') is False:
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raise PermissionDenied(result.get('msg'))
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# 校验表单必填项目
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transition = Transition.objects.get(pk=data['transition'])
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ticket_data = data['ticket_data']
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if transition.field_require_check:
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for key, value in ticket.state.state_fields.items():
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if value == State.STATE_FIELD_REQUIRED:
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if key not in ticket_data or not ticket_data[key]:
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raise APIException('字段{}必填'.format(key))
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destination_state = WfService.get_next_state_by_transition_and_ticket_info(ticket, transition, ticket_data, request)
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multi_all_person = ticket.multi_all_person
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if multi_all_person:
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multi_all_person[request.user.id] =dict(transition=transition.id)
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# 判断所有人处理结果是否一致
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if WfService.check_dict_has_all_same_value(multi_all_person):
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participant_info = WfService.get_ticket_state_participant_info(destination_state, ticket, data['ticket_data'])
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destination_participant_type = participant_info.get('destination_participant_type', 0)
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destination_participant = participant_info.get('destination_participant', 0)
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multi_all_person = {}
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else:
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# 处理人没有没有全部处理完成或者处理动作不一致
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destination_participant_type = ticket.participant_type
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destination_state = ticket.state # 保持原状态
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destination_participant = []
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for key, value in multi_all_person.items():
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if not value:
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destination_participant.append(key)
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else:
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# 当前处理人类型非全部处理
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participant_info = WfService.get_ticket_state_participant_info(destination_state, ticket, data['ticket_data'])
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destination_participant_type = participant_info.get('destination_participant_type', 0)
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destination_participant = participant_info.get('destination_participant', 0)
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multi_all_person = participant_info.get('multi_all_person', {})
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# 更新工单信息：基础字段及自定义字段， add_relation字段 需要下个处理人是部门、角色等的情况
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ticket.state = destination_state
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ticket.participant_type = destination_participant_type
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ticket.participant = destination_participant
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ticket.multi_all_person = multi_all_person
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if destination_state.type == State.STATE_TYPE_END:
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ticket.act_state = Ticket.TICKET_ACT_STATE_FINISH
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elif destination_state.type == State.STATE_TYPE_START:
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ticket.act_state = Ticket.TICKET_ACT_STATE_DRAFT
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else:
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ticket.act_state = Ticket.TICKET_ACT_STATE_ONGOING
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if transition.attribute_type == Transition.TRANSITION_ATTRIBUTE_TYPE_REFUSE:
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ticket.act_state = Ticket.TICKET_ACT_STATE_BACK
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# 只更新必填和可选的字段
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for key, value in ticket.state.state_fields.items():
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if value in (State.STATE_FIELD_REQUIRED, State.STATE_FIELD_OPTIONAL):
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source_ticket_data[key] = ticket_data[key]
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ticket.ticket_data = source_ticket_data
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ticket.save()
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# 更新工单流转记录
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TicketFlow.objects.create(ticket=ticket, state=source_state, ticket_data=WfService.get_ticket_all_field_value(ticket),
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suggestion=data.get('suggestion',''), participant_type=State.PARTICIPANT_TYPE_PERSONAL,
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participant=request.user, transition=transition)
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# 目标状态需要抄送
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if destination_state.participant_cc:
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TicketFlow.objects.create(ticket=ticket, state=destination_state,
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participant_type=0, intervene_type=Transition.TRANSITION_INTERVENE_TYPE_CC,
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participant=None, participant_cc=destination_state.participant_cc)
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return Response(TicketSerializer(instance=ticket).data)
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@action(methods=['get'], detail=True, perms_map={'get':'*'})
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def flowsteps(self, request, pk=None):
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"""
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工单流转step, 用于显示当前状态的step图(线性结构)
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"""
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ticket = self.get_object()
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steps = WfService.get_ticket_steps(ticket)
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return Response(StateSerializer(instance=steps, many=True).data)
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@action(methods=['get'], detail=True, perms_map={'get':'*'})
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def flowlogs(self, request, pk=None):
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"""
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工单流转记录
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"""
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ticket = self.get_object()
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flowlogs = TicketFlow.objects.filter(ticket=ticket).order_by('-create_time')
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serializer = TicketFlowSerializer(instance=flowlogs, many=True)
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return Response(serializer.data)
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@action(methods=['get'], detail=True, perms_map={'get':'*'})
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def transitions(self, request, pk=None):
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"""
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获取工单可执行的操作
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"""
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ticket = self.get_object()
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transitions = WfService.get_ticket_transitions(ticket)
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return Response(TransitionSerializer(instance=transitions, many=True).data)
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@action(methods=['post'], detail=True, perms_map={'post':'*'})
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def accpet(self, request, pk=None):
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"""
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接单,当工单当前处理人实际为多个人时(角色、部门、多人都有可能， 注意角色和部门有可能实际只有一人)
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"""
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ticket = self.get_object()
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result = WfService.ticket_handle_permission_check(ticket, request.user)
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if result.get('need_accept', False):
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ticket.participant_type = State.PARTICIPANT_TYPE_PERSONAL
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ticket.participant = request.user.id
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ticket.save()
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# 接单日志
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# 更新工单流转记录
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TicketFlow.objects.create(ticket=ticket, state=ticket.state, ticket_data=WfService.get_ticket_all_field_value(ticket),
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suggestion='', participant_type=State.PARTICIPANT_TYPE_PERSONAL, intervene_type=Transition.TRANSITION_ATTRIBUTE_TYPE_ACCEPT,
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participant=request.user, transition=None)
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return Response()
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else:
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raise APIException('无需接单')
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@action(methods=['post'], detail=True, perms_map={'post':'*'})
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def retreat(self, request, pk=None):
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"""
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撤回工单，允许创建人在指定状态撤回工单至初始状态，状态设置中开启允许撤回
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"""
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ticket = self.get_object()
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if ticket.create_by != request.user:
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raise APIException('非创建人不可撤回')
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if not ticket.state.enable_retreat:
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raise APIException('该状态不可撤回')
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start_state = WfService.get_workflow_start_state(ticket.workflow)
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ticket.state = start_state
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ticket.participant_type = State.PARTICIPANT_TYPE_PERSONAL
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ticket.participant = request.user.id
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ticket.act_state = Ticket.TICKET_ACT_STATE_RETREAT
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ticket.save()
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# 更新流转记录
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suggestion = request.data.get('suggestion', '') # 撤回原因
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TicketFlow.objects.create(ticket=ticket, state=ticket.state, ticket_data=WfService.get_ticket_all_field_value(ticket),
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suggestion=suggestion, participant_type=State.PARTICIPANT_TYPE_PERSONAL, intervene_type=Transition.TRANSITION_INTERVENE_TYPE_RETREAT,
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participant=request.user, transition=None)
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return Response()
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@action(methods=['post'], detail=True, perms_map={'post':'*'}, serializer_class=TicketAddNodeSerializer)
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def add_node(self, request, pk=None):
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"""
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加签
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"""
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ticket = self.get_object()
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data = request.data
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add_user = User.objects.get(pk=data['toadd_user'])
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ticket.participant_type = State.PARTICIPANT_TYPE_PERSONAL
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ticket.participant = add_user.id
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ticket.in_add_node = True
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ticket.add_node_man = request.user
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ticket.save()
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# 更新流转记录
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suggestion = request.data.get('suggestion', '') # 加签说明
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TicketFlow.objects.create(ticket=ticket, state=ticket.state, ticket_data=WfService.get_ticket_all_field_value(ticket),
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suggestion=suggestion, participant_type=State.PARTICIPANT_TYPE_PERSONAL, intervene_type=Transition.TRANSITION_INTERVENE_TYPE_ADD_NODE,
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participant=request.user, transition=None)
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return Response()
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@action(methods=['post'], detail=True, perms_map={'post':'*'}, serializer_class=TicketAddNodeEndSerializer)
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def add_node_end(self, request, pk=None):
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"""
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加签完成
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"""
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ticket = self.get_object()
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ticket.participant_type = State.PARTICIPANT_TYPE_PERSONAL
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ticket.in_add_node = False
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ticket.participant = ticket.add_node_man.id
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ticket.add_node_man = None
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ticket.save()
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# 更新流转记录
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suggestion = request.data.get('suggestion', '') # 加签意见
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TicketFlow.objects.create(ticket=ticket, state=ticket.state, ticket_data=WfService.get_ticket_all_field_value(ticket),
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suggestion=suggestion, participant_type=State.PARTICIPANT_TYPE_PERSONAL, intervene_type=Transition.TRANSITION_INTERVENE_TYPE_ADD_NODE_END,
|
|
participant=request.user, transition=None)
|
|
return Response()
|
|
|
|
|
|
@action(methods=['post'], detail=True, perms_map={'post':'*'}, serializer_class=TicketCloseSerializer)
|
|
def close(self, request, pk=None):
|
|
"""
|
|
关闭工单(创建人在初始状态)
|
|
"""
|
|
ticket = self.get_object()
|
|
if ticket.state.type == State.STATE_TYPE_START and ticket.create_by==request.user:
|
|
end_state = WfService.get_workflow_end_state(ticket.workflow)
|
|
ticket.state = end_state
|
|
ticket.participant_type = 0
|
|
ticket.participant = 0
|
|
ticket.act_state = Ticket.TICKET_ACT_STATE_CLOSED
|
|
ticket.save()
|
|
# 更新流转记录
|
|
suggestion = request.data.get('suggestion', '') # 关闭原因
|
|
TicketFlow.objects.create(ticket=ticket, state=ticket.state, ticket_data=WfService.get_ticket_all_field_value(ticket),
|
|
suggestion=suggestion, participant_type=State.PARTICIPANT_TYPE_PERSONAL, intervene_type=Transition.TRANSITION_INTERVENE_TYPE_CLOSE,
|
|
participant=request.user, transition=None)
|
|
return Response()
|
|
else:
|
|
return Response('工单不可关闭', status=status.HTTP_400_BAD_REQUEST)
|
|
|
|
@action(methods=['post'], detail=False, perms_map={'post':'*'}, serializer_class=TicketDestorySerializer)
|
|
def destory(self, request, pk=None):
|
|
"""
|
|
批量物理删除
|
|
"""
|
|
Ticket.objects.filter(id__in=request.data.get('ids', [])).delete(soft=False)
|
|
return Response()
|
|
|
|
|
|
|
|
class TicketFlowViewSet(ListModelMixin, RetrieveModelMixin, GenericViewSet):
|
|
"""
|
|
工单日志
|
|
"""
|
|
perms_map = {'*':'*'}
|
|
queryset = TicketFlow.objects.all()
|
|
serializer_class = TicketFlowSerializer
|
|
search_fields = ['suggestion']
|
|
filterset_fields = ['ticket']
|
|
ordering = ['-create_time'] |