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工单退回状态处理

This commit is contained in:
caoqianming 2021-10-14 09:00:21 +08:00
parent 961754d8ca
commit 59551664db
2 changed files with 2 additions and 2 deletions
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2
hb_server/apps/wf/models.py
View File

@ -201,7 +201,7 @@ class TicketFlow(BaseModel):
工单流转日志
"""
ticket = models.ForeignKey(Ticket, on_delete=models.CASCADE, verbose_name='关联工单', related_name='ticketflow_ticket')
transition = models.ForeignKey(Transition, verbose_name='流转id', help_text='与worklow.Transition关联， 为0时表示认为干预的操作', on_delete=models.CASCADE, null=True, blank=True)
transition = models.ForeignKey(Transition, verbose_name='流转id', help_text='与worklow.Transition关联， 为空时表示认为干预的操作', on_delete=models.CASCADE, null=True, blank=True)
suggestion = models.CharField('处理意见', max_length=10000, default='', blank=True)
participant_type = models.IntegerField('处理人类型', default=0, help_text='0.无处理人,1.个人,2.多人', choices=State.state_participanttype_choices)
participant = models.ForeignKey(User, verbose_name='处理人', on_delete=models.SET_NULL, null=True, blank=True, related_name='ticketflow_participant')

2
hb_server/apps/wf/views.py
View File

@ -227,7 +227,7 @@ class TicketViewSet(OptimizationMixin, CreateUpdateCustomMixin, CreateModelMixin
ticket.act_state = Ticket.TICKET_ACT_STATE_ONGOING
if transition.attribute_type == Transition.TRANSITION_ATTRIBUTE_TYPE_REFUSE:
transition.act_state = Ticket.TICKET_ACT_STATE_BACK
ticket.act_state = Ticket.TICKET_ACT_STATE_BACK
# 只更新必填和可选的字段
for key, value in ticket.state.state_fields.items():