撤单接口
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# Generated by Django 3.2.6 on 2021-10-12 08:23
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from django.db import migrations, models
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class Migration(migrations.Migration):
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dependencies = [
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('wf', '0011_auto_20210930_0954'),
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]
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operations = [
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migrations.AddField(
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model_name='ticketflow',
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name='intervene_type',
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field=models.IntegerField(choices=[(0, '正常处理'), (1, '转交'), (2, '加签'), (3, '加签处理完成'), (4, '接单'), (5, '评论'), (6, '删除'), (7, '强制关闭'), (8, '强制修改状态'), (9, 'hook操作'), (10, '撤回')], default=0, help_text='流转类型', verbose_name='干预类型'),
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),
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]
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@ -39,7 +39,7 @@ class State(CommonAModel):
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PARTICIPANT_TYPE_ROBOT = 6
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PARTICIPANT_TYPE_FIELD = 7
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PARTICIPANT_TYPE_PARENT_FIELD = 8
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type2_choices = (
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state_participanttype_choices = (
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(0, '无处理人'),
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(PARTICIPANT_TYPE_PERSONAL, '个人'),
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(PARTICIPANT_TYPE_MULTI, '多人'),
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@ -70,7 +70,7 @@ class State(CommonAModel):
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sort = models.IntegerField('状态顺序', default=0, help_text='用于工单步骤接口时，step上状态的顺序(因为存在网状情况，所以需要人为设定顺序),值越小越靠前')
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type = models.IntegerField('状态类型', default=0, choices=type_choices, help_text='0.普通类型 1.初始状态(用于新建工单时,获取对应的字段必填及transition信息) 2.结束状态(此状态下的工单不得再处理，即没有对应的transition)')
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enable_retreat = models.BooleanField('允许撤回', default=False, help_text='开启后允许工单创建人在此状态直接撤回工单到初始状态')
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participant_type = models.IntegerField('参与者类型', choices=type2_choices, default=1, blank=True, help_text='0.无处理人,1.个人,2.多人,3.部门,4.角色,5.变量(支持工单创建人,创建人的leader),6.脚本,7.工单的字段内容(如表单中的"测试负责人"，需要为用户名或者逗号隔开的多个用户名),8.父工单的字段内容。 初始状态请选择类型5，参与人填create_by')
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participant_type = models.IntegerField('参与者类型', choices=state_participanttype_choices, default=1, blank=True, help_text='0.无处理人,1.个人,2.多人,3.部门,4.角色,5.变量(支持工单创建人,创建人的leader),6.脚本,7.工单的字段内容(如表单中的"测试负责人"，需要为用户名或者逗号隔开的多个用户名),8.父工单的字段内容。 初始状态请选择类型5，参与人填create_by')
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participant = models.JSONField('参与者', default=list, blank=True, help_text='可以为空(无处理人的情况，如结束状态)、userid、userid列表\部门id\角色id\变量(create_by,create_by_tl)\脚本记录的id等，包含子工作流的需要设置处理人为loonrobot')
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state_fields = models.JSONField('表单字段', default=dict, help_text='json格式字典存储,包括读写属性1：只读，2：必填，3：可选. 示例：{"create_time":1,"title":2, "sn":1}, 内置特殊字段participant_info.participant_name:当前处理人信息(部门名称、角色名称)，state.state_name:当前状态的状态名,workflow.workflow_name:工作流名称') # json格式存储,包括读写属性1：只读，2：必填，3：可选，4：不显示, 字典的字典
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distribute_type = models.IntegerField('分配方式', default=1, choices=state_distribute_choices, help_text='1.主动接单(如果当前处理人实际为多人的时候，需要先接单才能处理) 2.直接处理(即使当前处理人实际为多人，也可以直接处理) 3.随机分配(如果实际为多人，则系统会随机分配给其中一个人) 4.全部处理(要求所有参与人都要处理一遍,才能进入下一步)')
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@ -87,6 +87,31 @@ class Transition(CommonAModel):
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(2, '拒绝'),
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(3, '其他')
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)
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TRANSITION_INTERVENE_TYPE_DELIVER = 1 # 转交操作
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TRANSITION_INTERVENE_TYPE_ADD_NODE = 2 # 加签操作
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TRANSITION_INTERVENE_TYPE_ADD_NODE_END = 3 # 加签处理完成
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TRANSITION_INTERVENE_TYPE_ACCEPT = 4 # 接单操作
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TRANSITION_INTERVENE_TYPE_COMMENT = 5 # 评论操作
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TRANSITION_INTERVENE_TYPE_DELETE = 6 # 删除操作
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TRANSITION_INTERVENE_TYPE_CLOSE = 7 # 强制关闭操作
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TRANSITION_INTERVENE_TYPE_ALTER_STATE = 8 # 强制修改状态操作
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TRANSITION_INTERVENE_TYPE_HOOK = 9 # hook操作
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TRANSITION_INTERVENE_TYPE_RETREAT = 10 # 撤回
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intervene_type_choices = (
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(0, '正常处理'),
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(TRANSITION_INTERVENE_TYPE_DELIVER, '转交'),
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(TRANSITION_INTERVENE_TYPE_ADD_NODE, '加签'),
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(TRANSITION_INTERVENE_TYPE_ADD_NODE_END, '加签处理完成'),
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(TRANSITION_INTERVENE_TYPE_ACCEPT, '接单'),
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(TRANSITION_INTERVENE_TYPE_COMMENT, '评论'),
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(TRANSITION_INTERVENE_TYPE_DELETE, '删除'),
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(TRANSITION_INTERVENE_TYPE_CLOSE, '强制关闭'),
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(TRANSITION_INTERVENE_TYPE_ALTER_STATE, '强制修改状态'),
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(TRANSITION_INTERVENE_TYPE_HOOK, 'hook操作'),
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(TRANSITION_INTERVENE_TYPE_RETREAT, '撤回')
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)
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name = models.CharField('操作', max_length=50)
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workflow = models.ForeignKey(Workflow, on_delete=models.CASCADE, verbose_name='所属工作流')
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timer = models.IntegerField('定时器(单位秒)', default=0, help_text='单位秒。处于源状态X秒后如果状态都没有过变化则自动流转到目标状态。设置时间有效')
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@ -166,7 +191,7 @@ class Ticket(CommonAModel):
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in_add_node = models.BooleanField('加签状态中', default=False, help_text='是否处于加签状态下')
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add_node_man = models.ForeignKey(User, verbose_name='加签人', on_delete=models.SET_NULL, null=True, blank=True, help_text='加签操作的人，工单当前处理人处理完成后会回到该处理人，当处于加签状态下才有效')
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participant_type = models.IntegerField('当前处理人类型', default=0, help_text='0.无处理人,1.个人,2.多人', choices=State.type2_choices)
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participant_type = models.IntegerField('当前处理人类型', default=0, help_text='0.无处理人,1.个人,2.多人', choices=State.state_participanttype_choices)
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participant = models.JSONField('当前处理人', default=list, blank=True, help_text='可以为空(无处理人的情况，如结束状态)、userid、userid列表')
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act_state = models.IntegerField('进行状态', default=1, help_text='当前工单的进行状态', choices=act_state_choices)
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multi_all_person = models.JSONField('全部处理的结果', default=dict, blank=True, help_text='需要当前状态处理人全部处理时实际的处理结果，json格式')
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@ -178,8 +203,8 @@ class TicketFlow(BaseModel):
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ticket = models.ForeignKey(Ticket, on_delete=models.CASCADE, verbose_name='关联工单', related_name='ticketflow_ticket')
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transition = models.ForeignKey(Transition, verbose_name='流转id', help_text='与worklow.Transition关联， 为0时表示认为干预的操作', on_delete=models.CASCADE, null=True, blank=True)
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suggestion = models.CharField('处理意见', max_length=10000, default='', blank=True)
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participant_type = models.IntegerField('处理人类型', default=0, help_text='0.无处理人,1.个人,2.多人', choices=State.type2_choices)
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participant_type = models.IntegerField('处理人类型', default=0, help_text='0.无处理人,1.个人,2.多人', choices=State.state_participanttype_choices)
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participant = models.ForeignKey(User, verbose_name='处理人', on_delete=models.SET_NULL, null=True, blank=True, related_name='ticketflow_participant')
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state = models.ForeignKey(State, verbose_name='当前状态', default=0, blank=True, on_delete=models.CASCADE)
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ticket_data = models.JSONField('工单数据', default=dict, blank=True, help_text='可以用于记录当前表单数据，json格式')
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# intervene_type_id = models.IntegerField('干预类型', default=0, help_text='见service.constant_service中定义')
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intervene_type = models.IntegerField('干预类型', default=0, help_text='流转类型', choices=Transition.intervene_type_choices)
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@ -281,7 +281,7 @@ class TicketViewSet(OptimizationMixin, CreateUpdateCustomMixin, CreateModelMixin
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# 接单日志
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# 更新工单流转记录
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TicketFlow.objects.create(ticket=ticket, state=ticket.state, ticket_data=WfService.get_ticket_all_field_value(ticket),
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suggestion='接单处理', participant_type=State.PARTICIPANT_TYPE_PERSONAL,
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suggestion='接单', participant_type=State.PARTICIPANT_TYPE_PERSONAL, intervene_type=Transition.TRANSITION_ATTRIBUTE_TYPE_ACCEPT,
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participant=request.user, transition=None)
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return Response()
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else:
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@ -305,8 +305,9 @@ class TicketViewSet(OptimizationMixin, CreateUpdateCustomMixin, CreateModelMixin
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ticket.save()
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# 更新流转记录
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TicketFlow.objects.create(ticket=ticket, state=ticket.state, ticket_data=WfService.get_ticket_all_field_value(ticket),
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suggestion='撤单', participant_type=State.PARTICIPANT_TYPE_PERSONAL,
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suggestion='撤回', participant_type=State.PARTICIPANT_TYPE_PERSONAL, intervene_type=Transition.TRANSITION_INTERVENE_TYPE_RETREAT,
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participant=request.user, transition=None)
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return Response()
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class TicketFlowViewSet(ListModelMixin, RetrieveModelMixin, GenericViewSet):
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"""
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