92 lines
3.4 KiB
Python
92 lines
3.4 KiB
Python
# Create your tasks here
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from __future__ import absolute_import, unicode_literals
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import importlib
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import logging
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import traceback
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from apps.system.models import User
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from apps.utils.sms import send_sms
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from apps.utils.tasks import CustomTask
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from celery import shared_task
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from apps.wf.models import State, Ticket, TicketFlow, Transition
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from apps.wf.serializers import TicketDetailSerializer
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import time
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from apps.utils.tasks import send_mail_task
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from channels.layers import get_channel_layer
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from asgiref.sync import async_to_sync
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myLogger = logging.getLogger('log')
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@shared_task(base=CustomTask)
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def ticket_push(ticketId, userId):
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ticket = Ticket.objects.get(id=ticketId)
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channel_layer = get_channel_layer()
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data = {
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'type': 'ticket',
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'ticket': TicketDetailSerializer(instance=ticket).data,
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'msg': ''
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}
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async_to_sync(channel_layer.group_send)(f"user_{userId}", data)
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@shared_task(base=CustomTask)
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def send_ticket_notice(ticket_id):
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"""
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发送通知
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"""
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ticket = Ticket.objects.filter(id=ticket_id).first()
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params = {'workflow': ticket.workflow.name, 'state': ticket.state.name}
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if ticket:
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if ticket.participant_type == 1:
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# ws推送
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# 发送短信通知
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pt = User.objects.filter(id=ticket.participant).first()
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ticket_push.delay(ticket.id, pt.id)
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if pt and pt.phone:
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send_sms(pt.phone, 1002, params)
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elif ticket.participant_type == 2:
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pts = User.objects.filter(id__in=ticket.participant)
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for i in pts:
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ticket_push.delay(ticket.id, i.id)
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if i.phone:
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send_sms(i.phone, 1002, params)
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@shared_task(base=CustomTask)
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def run_task(ticket_id: str, retry_num=1):
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ticket = Ticket.objects.get(id=ticket_id)
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transition_obj = Transition.objects.filter(
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source_state=ticket.state, is_deleted=False).first()
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script_result = True
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script_result_msg = ''
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script_str = ticket.participant
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try:
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module, func = script_str.rsplit(".", 1)
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m = importlib.import_module(module)
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f = getattr(m, func)
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f(ticket)
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except Exception:
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retry_num_new = retry_num - 1
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err_detail = traceback.format_exc()
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myLogger.error('工作流脚本执行失败', exc_info=True)
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script_result = False
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script_result_msg = err_detail
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if retry_num_new >= 0:
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time.sleep(10)
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run_task.delay(ticket_id, retry_num_new)
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return
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send_mail_task.delay(subject='wf_task_error', message=err_detail) # run_task执行失败发送邮件
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ticket = Ticket.objects.filter(id=ticket_id).first()
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if not script_result:
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ticket.script_run_last_result = False
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ticket.save()
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# 记录日志
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TicketFlow.objects.create(ticket=ticket, state=ticket.state,
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participant_type=State.PARTICIPANT_TYPE_ROBOT,
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participant_str='func:{}'.format(script_str),
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transition=transition_obj,
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suggestion=script_result_msg)
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# 自动流转
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if script_result and transition_obj:
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from apps.wf.services import WfService
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WfService.handle_ticket(ticket=ticket, transition=transition_obj,
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new_ticket_data=ticket.ticket_data, by_task=True)
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